Day 11

I have my top two appointment coordinator applicants coming in today for a second interview. They are both really good and I'm having a hard time making a decision on which one to offer the position to. I'm almost certain I'll be offering the position to my first choice. She has a great personality and a strong command on the phone. I'm sure she'll be able to charm the prospect into liking her, and yet close the prospect on an appointment. Things are starting to move closer to completion of the Internet Department, but we're still a week away from the appointment setting mode. The Appointment Coordinator will have to go through some of the Autobase training and become GM Certified. So she'll be concentrating on that for the first week.

The Autotrader.com rep came in today with his proposal and I had him present to the General Manager and the Used Vehicle Manager. I'm sure it went well since it's a great program and will definitely increase used vehicle sales, as well as add to our visibility in the used vehicle market.

I put an ad in Careerbuilder.com for new vehicle salespeople and started getting some resumes. I'm going to be setting up interviews for tomorrow. I also put an ad in for a Parts drivers and have already had some inquiries. I just pass those resumes off to the Parts Manager. The Service Director also needs someone, but I haven't received any information from him.

I tried to complete some OneSource online training, but every time I get through half of it, the program freezes up on me. So i've have to restart the same module several times, and still haven't completed it. Frustrating. I tried to call tech support for Cobalt, but couldn't understand the person on the other end. I still don't know why companies put individuals on the phone you can't understand, especially in customer support positions.

With all the other work I've had to due, I haven't kept up with actual internet sales. We have one person in new and one in used who have been responsible for them, so I need to have them communicate with me on what's happening. If was just responsible for the Internet Department it would be easier. But I'm also responsible for training, vendor screening, sales development, and BDC development. My title of Director of Marketing basically means I'm responsible to market more sales for the dealership.

This dealership sends out a lot of mail to their customers. So today, the GM and Special Finance Manager sat down to see which letters we may be able to eliminate without slighting our customers. We found three so far and will continue to see how we can get the most bang for our buck.

See you tomorrow.